Shipping policy

Shipping Policy for Marketta Merch Bar

Thank you for shopping with Marketta Merch Bar! We want to ensure you have a smooth and enjoyable shopping experience, and we’re here to help with any questions regarding our shipping process. Below is everything you need to know about our shipping policy:

1. Shipping Destinations

We currently ship to Australia and International destinations. Please note that shipping times and rates may vary based on the destination and the selected shipping method.

2. Processing Time

Orders are typically processed within 1-2 business days from the time of purchase. Please allow additional time for custom-made or limited edition items, as these may require extra processing time. We will notify you if any items on your order will take longer to ship.

3. Shipping Rates

Shipping rates are calculated based on the weight and size of the items in your order, as well as the shipping destination. You will be able to see the exact shipping costs at checkout before confirming your purchase. We offer the following shipping options:

  • Standard Shipping (domestic & international)
  • Express Shipping (domestic only)

Note: Free shipping may be available for orders over a certain amount. Please check our promotions page or sign up for updates on current offers.

4. Delivery Time

Delivery times depend on your location and the shipping method chosen. Estimated delivery times are as follows:

  • Domestic Shipping (Australia):

    • Standard: 3-7 business days
    • Express: 1-3 business days

  • International Shipping:

    • Standard: 10-21 business days (varies by country)
    • Express: 5-10 business days (varies by country)

Please note: These are estimated delivery times and may vary depending on external factors like holidays, customs delays, and weather conditions.

5. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can track your package through the carrier’s website using this number. If you have any issues with tracking, please don’t hesitate to contact us.

6. International Orders

For international orders, customs duties, taxes, and import fees may apply upon arrival in your country. These charges are the responsibility of the customer and are not included in the shipping fees. We recommend contacting your local customs office for further information before placing your order.

7. Shipping Issues

If you experience any issues with your order, such as an incorrect address, lost or damaged goods, or delays, please contact our customer service team at Miami Marketta vi our email - info@miamimarketta.com or call us directly on +61 488 590 599 as soon as possible. We will do our best to resolve any problems promptly.

8. Incorrect Address

Please ensure that the shipping address provided is correct before completing your order. We cannot be held responsible for packages that are lost or delayed due to incorrect address information. If you notice an error in your shipping address, please reach out to us immediately so we can update it before your order ships.

9. Returns and Exchanges

For information about returns, exchanges, or damaged items, please refer to our Returns & Exchanges Policy  We strive to ensure that our customers are completely satisfied with their purchases.

10. Contact Us

If you have any questions about shipping, tracking, or delivery, please reach out to our team via email at info@miamimarketta.com. We’re happy to help!

Thank you for shopping with Marketta Merch Bar! We look forward to delivering your order to you as quickly and smoothly as possible.